The official photo of the Lean Management tailor-made training, provided by SETYM in the DRC in April 2022.

Primary Health Care in Rural Areas (PHCRA)

In 2022, Customized and On-Site seminar, International, Management and Organisation by Valérie Beaudoin-Loyer

Training Seminar on Lean Management and public services: perfecting operational performance

Country: Côte d'Ivoire
Customer: Primary Health Care in Rural Areas (PHCRA)
Date: April 11 to to 22, 2022
Overall Satisfaction:
Services rendus
Description of actual services provided:
A seminar/workshop on Lean Management and public services: perfecting operational performance was provided by SETYM International in Kinshasa within the grounds of the Royal Hotel (Democratic Republic of Congo) from April 11 to 22, 2022. Twenty-eight (28) executives working in Primary Health Care in Rural Areas (SANRU) benefited from this training.
Specific objectives: Identify key issues related to the resettlement of project-affected people. Develop TORs to properly frame the project's resettlement needs. Evaluate the quality of resettlement documents prepared by consultants. Master best practices for monitoring resettlement implementation.
Specific objectives

▪ Introduction: Operational Excellence projects around Lean Management are increasingly deployed within organizations in order to develop their competitiveness.▪ Lean Management foundations and tools: Origins, development and structure of the Lean system. Presentation of the house of Lean and the main tools.▪ “Lean Approach” Simulation: Defining Value. Identify the value chain. Obtain a continuous flow. Aim for perfection: continuous improvement.▪ Methods & Levers of a Lean implementation: Lean thinking & Lean principles. Identify, understand and support resistance to change. Advanced problem solving methods. Exchanges, analysis and implementation based on concrete cases brought by the participants.

Participants’ comments on the services provided
" Abderrazzek CHAABANI is a very passionate expert in this field. He marked us with his patience in making us understand a very complex subject that many of the participants have never benefited from. At the limit, we will not hesitate to even seek his support in order to achieve our organizational objectives and our careers. He's a good coach." " This training is what I needed in the operation of my service but also in the development of my organization SANRU. The mindset is continuous improvement which is my new focus. "

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